Refund & Returns Policy

• Open the order from your account and use the return request option, or open a support ticket if you would rather talk to us first.
• Tell us which item is affected and why. Including photographs helps us resolve the claim quickly.
• Contact us as soon as you notice a problem and before the item has been used, so we can verify the fault.

• An item that arrived faulty, damaged in transit, or is not the model you ordered — we arrange this at our cost.
• An item still unused and in its original packaging, where you have changed your mind and we agree to accept it.
• An item covered by the warranty shown on its listing, where the fault is a manufacturing defect.

We may decline a return where an item has been used, damaged after delivery, or altered — except where Nigerian consumer law gives you a right we cannot exclude.

• Once a return is approved, our team executes the refund through Paystack against the original payment for that order.
• Each refund is recorded with a refund number against the order, and the amount can never exceed what you actually paid for the returned items.
• You receive an email when the refund settles. Your bank or card issuer may take a few business days after that to show the credit.
• We refund to the original payment method. We cannot redirect a refund to a different account.

Where the return is our fault — a faulty, damaged or incorrect item — the delivery charge for that item is refunded with it. Where you have changed your mind, the original delivery charge is not normally refunded, and return transport is arranged by you.

Products are listed with the warranty that applies to them, shown on the product page and kept against your purchase in your account under My devices & warranties. Warranty covers manufacturing defects from the date of delivery. It does not cover accidental damage, liquid damage, unauthorised repair, or normal wear.

If a refund does not arrive, or you disagree with a decision on your claim, reply on the same order or raise it through customer support. You can also write to our head office: 23 Abriba Street, by Calabar Road, Umuahia, Abia State, Nigeria.

Nothing in this policy limits your rights under Nigerian consumer protection law.